Event Cancellation and Substitution Policy

CHIA is committed to supporting our members, and understand that adjustments sometimes need to be made after an event registration has been completed. All requests must be submitted in writing and include the registrant’s full name, email address, and event description. Submit written requests to Register@CaliforniaHIA.org or fax to (559) 251-5836.

Substitutions

Registrants unable to attend an event may send a substitute. The appropriate member or non-member fee will apply to the substitute, and any rate difference must be paid in full at the time of request. Substitutions may also be completed on-site.

No-Shows

If you do not submit a written cancellation request within the eligible time-frame, and/or do not attend the event, full registration payment is required and non-refundable.

Cancellations

Seminars/Workshops/Symposiums
Cancellations must be received in writing, at least seven days prior to event, to be eligible for a partial refund, less the appropriate cancellation fee. Cancellations received within seven days of the event are not eligible for a refund.

Webinars
Live webinar events are not eligible for a refund. Cancellation requests will be sent the webinar-on-demand link for the same event, once the product becomes available.

Convention/Pre-Convention Tutorials
Cancellations must be received in writing, on or before the published advance registration date, to be eligible for a partial refund, less the appropriate cancellation fee. Cancellations received after the advance registration date are not eligible for a refund.

Note: Those that join CHIA, by paying the AHIMA Member in CA fee, will not be refunded the $50 membership portion of the fee paid. The event cancellation fee will also still apply.

Event Cancellation Fees:

  • Seminar: $50
  • Two-Day Workshop/Symposium: $75
  • Convention: $100
  • Pre-Convention Tutorials: $20