Consumer Engagement Resources

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CHIA Framework for Consumer Engagement

The California Health Information Association (CHIA) strives to empower health care consumers to use health information to optimize their health. CHIA believes that an informed health care consumer can be an engaged health care consumer and that, through engagement, better health care outcomes are possible.

CHIA supports the right of health care consumers to have informed access to their health information and is committed to helping consumers understand the value, purpose, and utility of their health information in promoting the health and wellbeing of both the individual and their community.  

Helping health care consumers bridge the gap often experienced by consumers between the delivery of health care and the information needed by consumers to knowledgably and actively participate in their care is a mission of all health information management professionals.

CHIA engages health care consumers on the value and use of health information by:

  • Identifying health information management topics of importance to consumers
  • Curating trusted health information management resources for consumers 
  • Providing education to consumers on managing their personal health information 
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Personal Health Record

Resources for building your own medical record with records and information from all your caregivers for continuity of care.

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Advanced Directives

Important resources that help you and your family prepare for future end of life treatment decisions.

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California Patient Rights

Resources on health care specific to California residents.

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Pediatric to Adult

Turning 18 brings much responsibility for the now adult patient and their parents who have cared for you since birth.

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Special Interest Groups

Resources for military/VA , Indian Health, and LGBTQ communities.

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POLST

If you are sick or fragile and the end of life is near, resources for patient treatment wishes.

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Compare Care Quality

Key quality indicators on health care facilities for the informed consumer.

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Contact CHIA

This page will link to a Contact Jot Form

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CHIA Consumer Engagement Toolkit

This detailed toolkit will guide HIM professionals on important consumer guidelines and resources. 

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